Valerie Easter
Valerie Holbrook

Branch Manager & Assistant Training Manager, NMLS# 1551139

Address: 9464 Chamberlayne Rd, Suite 101, Mechanicsville, Virginia 23116
O: 804.269.3442 M: 804.510.3425

Your Local Industry Expert.

At C&F Mortgage, rest assured we are focused on you. C&F was built on the simple truth that when we pay attention to people and the community, we can make a difference. We are here to guide you on your pathway to home financing from start to finish.

Contact us today to learn more about the mortgage process and how we can work together on your journey to home financing.

Customer Reviews

  • Great communication and fast responses. Always pleasant. Just a joy to work with!
    Lauren S.
  • Valerie made the process so simple. Explained everyone of my many questions so I would understand better.
    Michelle L.
  • Valerie was absolutely amazing! She was always available to talk and was so personable. All of our questions were answered before we even had the chance to ask them. ValerieRead more
    Samantha L.
  • I was having problems getting company's of my checks from my bank! Argent is absoluty horrible. Valeria went out of her why to get them straight. She went up anRead more
    Tracey L.
  • Valerie was professional, informative, patient, and a delight to work with. Any questions or concerns I had were met with a swift explanation or solution. She made me feel like family.
    Harrison P.
  • Valerie was on top of every aspect of my mortgage experience. She provided great communication and somehow, despite knowing that I am not, makes the experience feel like you areRead more
    Todd S.
  • We had been using another lender who made us feel like as 1st time home buyers, our questions to them were bothersome. Treated us like a customer and not aRead more
    Casey H.
  • This was mine and my boyfriend's first home buying experience and Valerie made it SO easy to go through the whole loan process. I would recommend her to friends, family, and anyone else looking to buy a house!!
    Molly H.
  • Valerie and and the team at C&F made the home buying expierence less stressful. Valerie was was more than accommodating, answered every question and walked through my concerns with me.Read more
    Christina B.
  • Valerie is an angel! She made the home buying process I had been told was a nightmare a breeze. She works hard all day to get you where you needRead more
    Brittany K.
  • The whole process was seamless! This was our first house and first refinance experience and we are set for life now with Valerie!
    David E.
  • Valerie went above and beyond getting me setup with my refinance. We emailed for 61 days until the refinance rate was right, then pulled the trigger. She seemingly was alwaysRead more
    Patrick B.
  • personal and prompt communication and availability, user friendly electronic systems for completing documentation
    Parisa T.
  • Valerie was very great at everything every step of the way. She worked very hard to help our family move in to our new home. Very great service and very professional. Top Notch. Michael Ritenour & Family
    Michael R.
  • Valerie is AMAZING! She was always available to answer my questions and she locked us in at an even lower rate than we first thigh we would get. She is my loan officer for life!
    Sarah T.
  • Valerie was always on top of things. She explained everything and made the stressful pieces more bearable.
    Kristin M.
  • Valerie was so great to work with. She was patient and made the process super easy.
    Melissa L.
  • Valerie made herself available to answer any of my questions and communicate with our mortgage company and real estate agent. She answered calls in the weekend and afterRead more
    Jill P.
  • Valerie was extremely knowledgeable and helpful throughout the entire process--- made it such a breeze!
    Madeline H.
  • Excellent service and easy process!
    Justin M.
  • Valerie, was very professional and there to answer all my questions and concerns. Valerie also explained any and all of the process as we went through the mortgage process. IRead more
    Robert A.
  • Friendly, professional and assisting when needing help with questions quickly. Great all around asset to the C&F team.
    Tammy J.
  • Personable, attentive, clear communication
    Ali R.
  • Fast, friendly and effective.
    Samantha R.
  • Valerie always answered my questions quickly! She is wonderful and this is my second time working with her. She makes the process less stressful!
    Jaime E.
  • Valerie was so flexible in making time to answer any question my sister and I had plus she was just so approachable for us. She gave us honest answers whichRead more
    Laura W.
  • Valerie was a great communicator and was so helpful. She answered all of our questions and was a pleasure to work with.
    Anne W.
  • Valerie and team were great. We had no problem getting our loan accepted and processed.
    Daniel T.
  • She helped us immediately with anything we needed and was always willing to explain anything!!! She was available literally any time it seemed like! We love her!!
    Amy M.
  • Valerie was awesome to work with. She gave me a lot of options, helped me lay out the best plan, and worked hard to get me exactly what I needed.Read more
    Sara L.
  • Completely on top of entire process from beginning to end. Responses were timely, even at nighttime. Closed on time. No hiccups along the way at all.
    Buford M.
  • Frequent communication, professional and kind
    Amy D.
  • Valerie was quick, responsive, and kept the process moving. She was amazing to work with. Great follow through.
    Wanda S.
  • Valerie is wonderful. She is very kind and personable while incredibly knowledgeable and professional. She has helped us with the purchase of our first home and now our second. I could not recommend her more highly.
    Miranda L.
  • Valerie worked hard all hours of the day to process our loan. She was helpful, friendly, and knowledgeable!
    Ramsay B.
  • Valerie!
    Aaron M.
  • Valarie made refinancing very simple. She broke down each different loan and their pros and cons. We never felt pushed into making a decision.
    Zachary S.
  • Very informative and made the procedure with no stress.
    Robert W.
  • Valerie was great to work with. Super knowledgeable. She did a great job keeping us informed. Besides that she is just a nice person.
    Kenneth W.
  • Valerie is very passionate about what she does! I am a realtor, and I have referred her to many clients in the past, because I know how great she is,Read more
    Francis L.
  • Great follow up, professional, always got right back when we had questions. Valerie offered a very effective alternative to just refinancing which we went with. She really cares about her clients. Valerie is the BEST.
    Michael L.
  • Valerie was a pleasure to work with. You always hear how home buying can be so stressful and Valerie made the process so easy and stress free. I would 10Read more
    Amanda D.
  • Valerie was patient and very helpful during my loan process. She answered all the questions I had in a very timely manner. I have thoroughly enjoyed working with Valerie in this somewhat intimidating process!
    Ann B.
  • This was my second time working with Valerie and C&F and I would never want to work with anyone else. The level of survive is spectacular and she was alwaysRead more
    Stephanie L.
  • There is so much to love about Valerie. She is prompt, courteous, knowledgeable, creative, assertive, and she cares about her clients. She goes above and beyond to help her clientsRead more
    Julie V.
  • In one word, Valerie. Her style of communication, professionalism, and ability to remain patient during unforseen complexity made for a confident closing on my part. A great rate, and a great representive ...Thanks .
    Rolf R.
  • We had dealt with 2 other lenders an we were referred to Valerie just to see if she could beat the competition. Needless to say she slayed it, probably oneRead more
    Tracy R.
  • Valerie made this entire process so easy. She was open and honest throughout and made everything simple to understand. She was always available to talk, regardless of when I called.Read more
    Melissa A.
  • Valerie was super helpful, super responsive, and very easy to work with. I would highly recommend her for your mortgage needs!
    Dustin E.
  • Valerie was helpful
    Robyn A.
  • Valerie was amazing! She was there for us and supported us through every step of the process. We couldn't have done it without her.
    Emily J.
  • Valerie was amazing at explaining anything we had questions about. She was knowledgeable and always there to help. She definitely made this process so easy and pleasant.
    Meagan L.
  • Valerie was friendly and easy to work with. She had awesome advice and was very knowledgeable. She took the time to answer my questions. She was very prompt with herRead more
    Krista K.
  • Valerie was very great and helpful to us if there was any questions she answered them right away and is very knowledgeable I would recommend anyone to use her 100%
    Colby S.
  • I loved always having communication with Valerie. She was always there to help. I would 100% recommend her to anyone!
    Kristen W.
  • She was very pleasant and helpful
    Bialines A.
  • Valerie was very helpful in all aspects of the loan process even if there was something that was not specifically part of her job. I would highly recommend this lender
    Daniel L.
  • I can’t put into words exactly how we feel about Valerie, except she is exceptionally well at her job. We can’t thank her enough for the countless hours she putRead more
    Cory L.
  • Valerie was very responsive and helpful. We really appreciate how quickly and effectively she worked to get us to closing.
    Andrea R.
  • The good communication between me and my loan officer
    Jevon B M.
  • Valerie was always on top of my purchase of my new home. She was proactive and always provided excellent customer service. She is definitely an asset to your organization.
    Carolyn L.
  • Valerie answered all of our questions, provided helpful information up front, and responded quickly!
    Nikki N.
  • As first time homebuyers, we were inexperienced with the mortgage lending process. Valerie was able to guide us through this process for the first time, answering all the questions weRead more
    Philip P.
  • Answers your questions
    Christopher C S.
  • Valerie was very attentive and worked with us to restart the entire loan process. She provided timely updates and made the experience SO much better from beginning to end. WeRead more
    Marie Y C.
  • Valerie provided guidance and support even prior to submitting an application. She was very clear and laid out all of our available options. Valerie and her team hit the groundRead more
    Marie Y C.
  • To be honest, I was nervous going into the loan/home buying process. I'm not even sure why because Valerie was ON IT. From start to finish Valerie answered my (manyRead more
    Sharon D.
  • Valerie Holbrook is truly special! She is both a professional of the highest degree and an incredibly caring person. Valerie is fantastic and I would recommend her to anyone looking for a GREAT loan officer.
    Whitney C. T.
  • I've never done this before, and was getting confused by different lenders and terms. Valerie patiently explained everything to me, and got me on the right track to successfully refinanceRead more
    Cheryl L P.
  • Valerie is very professional and friendly, she is really knowledgeable about the process and she is a pleasure to work with. She always took good care of me and I will recommend her company as often as I can.
    Valerie D C.
  • Time efficient, good communication, honesty/openess, trustworthy
    Kaylyn M S.
  • I felt like the team made every effort possible to get me in a home. I am very appreciative.
    Rondel C C.
  • Valerie is amazing and so patient. I would highly recommend her.
    Chansok S O.
  • Valerie was great to work with. Her communication was excellent and she was easy to get a hold off to answer any questions we had. We highly recommend Valerie.
    samork23 .
  • Valerie and crew could not have been more pleasant and professional. Top rated
    Ali R T.
  • Valerie was always willing to go the extra mile to help me out. There were many late nights that she responded to my emails immediately! Overall, buying my first home was a wonderful experience because of Valerie!!
    Megan E A.
  • Great service
    E Sean T.
  • Valerie was an incredible partner through the whole Process. She made what was a little bit scary and overwhelming very easy & doable! Thank you Valerie! Lynnleigh Maloney
    Lynnleigh S M.
  • Valerie was so nice and helpful & her team were very good as well. She answered all my questions and explained everything very well. She is a joy to work with.
    Farnaz D C.
  • She did every possible thing to achieve what I needed in order to able to get my new home, and I couldn’t have been more thankful to work and meetRead more
    Katrina N S.
  • She just gets her JOB done and done right!
    Anna Marie H M.
  • Valerie is awesome! She always responded very quickly when I had questions and was always available- even when on vacation! Thank you!!!
    Semir S.
  • Valerie made this entire process phenomenal. From the start of putting an offer in for a house all the way to the finish of signing documents at settlement she madeRead more
    Evan B G.
  • I didn’t know much at all about mortgage loans or how to even get started. Valerie was very helpful and was there every step of the way to help meRead more
    James R C.
  • Everything was great easy friendly and I had to do little as possible as val did everything and very fast made the experience very easy
    Lacy A.
  • Responsiveness and customer service.
    Sean M.
  • Valerie was always available for questions. I felt that she was a true partner in my home purchase journey. I plan on looking for another property in 2023 and Valerie wi be my first call.
    Kathy J.
  • Valerie is amazing at what she does! My fiancé and I were first time home buyers and Valerie made the process so easy and less daunting. She was there toRead more
    Olivia G.
  • Great communication, very helpful
    Melissa R.
  • Val was outstanding to work with on the mortgage for our new home. Her communication was consistent, thorough, and frequent. She is extremely knowledgeable and she always made herself availableRead more
    Christopher P. M.
  • Valerie walked us through the process step by step and made herself available anytime to answer any questions we had. She truly cares about her clients and making the processRead more
    Melissa Von Herbulis C.
    Nada H K.
  • Valerie and her team were super responsive and so helpful throughout the whole process. They care about their clients and truly want what is best for them. We're so grateful to them for making our loan process so smooth.
    Katherine C.
  • Valerie and team were super proactive in their communication, guidance and availability. They made the entire process easy and pleasant!
    Christopher C.
  • Valerie went above and beyond. We went under contract just before the Christmas holiday and she was available every step of the way. She educated us on the loan processRead more
    Emily M.
  • Very quick responses, extremely courteous and easy to work with. Valerie went above and beyond to ensure that our homebuying experience was as painless as possible!
    Jessica F.
  • Valerie went above and beyond to ensure my Wife and I had a painless homebuying experience! I would recommend Valerie to anyone who is trying to mortgage their home in the Greater Richmond Region!
    Domenic F.
  • Valerie from the beginning made the whole process easy and stress free. She explained everything so well and we always felt supported by Valerie. She is the only person weRead more
    Hayley P L.
  • She is absolutely amazing! I don't think we would have made it through this process without her! She is very easy to get in touch with and can answer every question you have.
    Andrea C C.
  • Everything was explained clearly, the process went by very quick and simply.
    Shay L C.
  • Valerie is an amazing woman. She looked out for us and made sure we were well cared for. She calmed me when I was stressed about potential issues and keptRead more
    Gina R K.
  • Valerie was a great help thru out our closing process. we would recommend her to our family and friends for future purchases.
    Kinjalben Abhishek P.
  • Valerie went above and beyond helping me through this process.
    Kerri S.
  • Valerie is an angel! She was very thorough and answered our MANY questions from the first of our journey to the beautiful ending! We have recommended her to our friends and family ! Love you so much Valerie 🙂
    Kimberly C.
  • Great experience, would recommend.
    Jamie S.
  • Valerie made our 800 mile move seamless. She kept us aware of every step in the process. She was easily accessable by phone or email whenever we had questions.
    Donna Z.
  • Valerie is super responsive, thorough, and was so valuable to us during this process. I can’t imagine working with anyone else other than Valerie! She was recommended to usRead more
    Madeleine C.
  • Valerie was amazing to work with always professional, and set time aside to make sure we understood everything about our house buying experience would recommend her to anybody
    Katie H.
  • Valerie was such a pleasure to work with. She was always available and so helpful with all my questions.
    Alicia J.
  • Fantastic experience. We are repeat customers and would always use Valerie for our mortgage needs!
    Chelsea D.
  • Valerie was super helpful, 1010 would recommend.
    Carleigh B.
  • Easy peasy from start to finish. Valerie kept us up to date every step of the way.
    Steven C.
  • Great
    William K.
  • Valerie was exceptional! Her attentiveness to our specific needs, ability to “read the room” and the mere fact that she held our hands until we signed the papers made this the best experience we’ve ever had.
    Charles H.
  • Valerie has am amazing personality and she is ready to address clients needs and answers questions accurately at all time. she goes above and beyond for customer. Thank you Valerie you make the road for buying a house easy????
    Kadiatu B.
  • Ms. Valerie is very knowledgable. I trusted her judge 100%, found a house and purchased a house with equity going in to new purchase. Thank you Ms. Valerie.
    Jean M.
  • Valerie was SO helpful to us getting our loan. She looked countlessly on ways to get our payment down and get us the best rate. We adjusted things multiple times,Read more
    John C.
  • Valerie was the ABSOLUTE BEST for my refi. She was supportive, responsive and so helpful throughout the entire process.
    Amy E.
  • Valerie Holbrook was amazing to work with. She explained everything from beginning to end and went above and beyond to assist me with how to retrieve the required documentsRead more
    Dawn C.
    Robert S.
  • Good experience
    Juan A.
  • Made us feel like a family, and they were not bothered by the million questions we had. Took the time to explain all the details to us till we understood them fully. Would recommend them to anyone
    Shannon C.
  • Absolutely perfect! We had had a tight schedule and they helped to make it happen! Highly recommend!
    Brandon H.
  • Valerie was there every step of the way with every little question I had.
    Jasmyne G.
  • Everything went smoothly.
    Heather M.
  • Valerie was absolutely amazing! She deserves all the stars! She was so easy to work with. She was prompt and attentive! She makes you feel like she has known youRead more
    Christina D.
  • Our loan officer was the best part of our building experience. If we could give more than 5 stars I would.
    Kevin R.
  • Fast and easy
    Sandra M.
  • Fast and easy
    Sandra M.
  • First time every thing went smoothly
    Ernest S.
  • I am so happy we found Valerie and her team, they made our home buying experience easy and painless. Valerie is truly enigmatic, engaging and phenomenal to work with, sheRead more
    Kristen H.
  • Amazing!
    Berkley C.
  • Great communication throughout the entire process. And not just treating me like another number on her computer screen. Valerie was very helpful as a friend and loan officer at the same time.
    Rex L.
  • Valerie did a great job!!
    Lorena M.
  • I was kept well informed on a regular basis about all aspects of my loan process.
    David L.
  • Great communication. Very attentive to customers needs. Always helpful.
    Andrew D.
  • Communication efficient and thorough. Document upload system easy to use. Rates great
    Sarah F.
  • They explained the loan process step by step and answered any question that I had quickly
    Lillian L.
  • Valerie was a great advisor to me throughout my process and was very flexible to work with!
    Christopher J.
  • Valerie made sure we stayed on track and closed by our original closing date.
    Jenelle L P.
  • Everything done fast and in professional manner
    Salah G E.
  • It was a quick and easy process. Great communication.
    John A.

Why C&F Mortgage?

Local Industry Expert

We’ve built our reputation as a trusted lender since 1995 by supporting 100,000+ families, closing $21+ billion in loans and earning a 98% customer satisfaction rating.

Innovative Financing Solutions

We provide the best financing options to meet your specific goals. We are equipped with the right loan solutions and years of industry expertise to enable us to exceed your expectations.

Focused on You In-Person or Online

Complete your mortgage application digitally via C&F Express or contact us directly — we are here to provide you with our undivided attention.

First-Time Buyer Specialist

Nearly half of our borrowers are buying for the first time. We are committed to helping everyone navigate the homebuying journey.

C&F University

C&F Mortgage is focused on helping all homebuyers navigate the home financing journey with ease. We’ve built robust tools and resources to allow you to expand your mortgage knowledge and build home-buying confidence.

Helpful Articles

Let’s get your home financing journey started.

Ready to get started?  

Apply Now

Have questions or need support?

How do I download the mobile app?

When your loan officer sends you the link to apply for a loan or you click on the apply now link, this is the process to start your loan and how you download the mobile app.


Enter your email address and create a password.


Click on the link in the email you receive to download the app.


Open the app in app store to download. Download the app.


After downloading the mobile app for the first time, getting signed into the app will require a small setup process. After opening up the app, the home screen will display two options: ‘Get Started’ and ‘Sign In.’ Using the ‘Sign In’ button will be used once your username and password has been setup. For first time users, we will want to select the ‘Get Started’ button to create your account profile.


After selecting ‘Get Started’ you will be taken to a screen to enter the email address you would like to use for your account profile. Be sure to check the spelling is correct and then tap on the ‘Connect’ button to proceed. If the email listed is not listed in our system, you will then be asked to provide additional information, such as your name and phone number so that we can save that data for your loan officer’s use.


If the email address provided already is recognized in our system, rather than require more information, you will be taken to a page where we will send out a verification code to the email address. The verification code can be sent either by email or text. Select the ‘Send Code’ button to get that code issued out.


After the account profile has been created and the password set, you will be directed back to the home screen. Tap on the ‘Sign In’ button to proceed with logging into your app.


Enter the email address and password in the fields provided, then tap on the ‘Sign In’ button below, which is the login credentials are correct, will take you to the home or ‘Info’ tab of the mobile app where you can then begin to use the app as needed.

What documents do I need to apply?

To provide you with an accurate pre-qualification and process your loan application, we will ask you for a variety of documentation. Please note different programs require varying documentation.

At a bare minimum to complete your initial loan application, you will need the following:

  • 30 days paystubs
  • 2 months bank statements
  • Government issued ID
  • 2 years W-2s

In addition to the list above, if you meet any of the scenarios below we will request additional documentation:

Divorced or Separated:

  • Divorce Decree and/or
  • Separation Agreement


  • 2 years tax personal tax returns
  • Based on type of self-employment, **may need business tax returns

Social Security Income:

  • 2 years 1099
  • Awards Letter

Receiving a Monetary Gift:

  • Gift Letter
  • Based on Financing type, Gift Documentation will be different

Fully Ratified Sales Contract (Purchase only) once offer is accepted:

  • Fully Ratified Sales Contract

Veteran / VA Loan:

  • DD-214 and/or
  • Statement of Service
How do I provide my bank statements?

As a part of the loan application process, we need the last 2 months of your bank statements for your loan application. There are three ways to upload your bank statements:

  • Automatically syncing your financial institution(s) within the app (ideal scenario)
  • Digital e-statement from your financial institution(s) online banking platform
  • Scanned printed statements from your financial institution(s)

Syncing within the App

When the question comes up to verify your assets, click on the “Automatic Check” option to continue.

After clicking the Automatic Check button, you will be able to select and/or search your financial institution where your checking, savings, investment and/or retirement accounts are held.

As you type, the search engine will produce a list of close matches. 


Once the login page is displayed, enter your online banking credentials to sign in. Because your security is our highest priority, your login credentials are never visible to anyone and are encrypted to ensure confidentiality.

Once AccountChek is authorized to connect to your financial institution, you will be taken to the Review and Submit page. You can click +Add Another Financial Institution to add more accounts while we finish gathering account data.

Once you have added all accounts needed to qualify for your loan, please select which accounts you would like to share by checking the checkbox to the right of each account. Once all desired accounts are Linked, click Finish & Share to complete the process! Your lender will notify you if you need to log back in and provide further information.

If you could not connect your financial institution within our automatic portal, you can provide them manually to us in the following ways:

  • Digital e-statement from your financial institution(s) online banking platform
  • Scanned printed statements from your financial institution(s)

Note: We need the actual bank statement with all pages listed, even if the last page is blank. We cannot use screenshots. We need a statement for each bank account you have.

Uploading Digital E-statement

Login to your financial institution’s online platform (preferably on your desktop)

Typically, there should be a section under your account that says “Documents” or “Statements.” Below are two examples of how it might look:

On this page, you should be able to select the statements you would like to download by either a download icon (arrow pointing down) or selecting the check box next to the two months of statements you would like to download. An example of how it might look:

When you click the download button, you will need to save these as a PDF to your computer. To save, you can do so by clicking “Save As” on the initial download or if they open on your computer you can click “File” and then “Save As.” Or, you can click the “Print” icon or “File” and then “Print” then you could change the Printer to “Save to PDF.” Example below:

Finally, login to your Simple Nexus application and upload these documents directly within your portal. Go to the “Documents” tab and upload the PDF.

Scanning Printed Statements:
To scan printed statements, please view the how-to guide below that says “How do I scan documents within the mobile app?”

How do I provide my income documentation?

As the loan application is being filled out, we need 30 days of pay stubs for your loan application.  There are three ways to upload your income documentation:

  • Automatically syncing your payroll provider within the app (ideal scenario)
  • Digital pay stub PDF from your payroll provider
  • Scanned printed pay stub

Syncing within the App

You can connect automatically within our app, or you can opt to manually enter the information.

By selecting “Automatic Check” a screen will then load where you will be presented with a search menu. You can search for your employer.

As you type, the search engine will produce a list of close matches. 

Click on your employer’s name and click Continue.

Next you will be asked to select your Payroll Provider. Click on the provider name. After reviewing permissions, click Continue to pull up the login page

Once the login page is displayed, enter your payroll provider credentials to sign in. Because your security is our highest priority, your login credentials are never visible to anyone and are encrypted to ensure confidentiality. If you do not know your login credentials, use the “reset now” link below the submit button.

If you could not connect your payroll platform within our automatic portal, you can provide the following documentation manually to us:

  • Digital pay stub PDF from your payroll provider
  • Scanned printed pay stub

Note: We need a full 30 days of pay stubs, so if the last two payroll cycles are less than 30 days, please pull an additional pay stub. We need the actual PDF download, we cannot use screenshots.

Uploading Digital Pay stub PDF

Login to your payroll provider offered by your employer, such as ADP or UKG
Find your pay statement, typically under “Pay” and “Pay History.” Pay History will allow you to capture more than one pay stub, as we need 30 days. An example of how it might look:

You should either be able to select multiple pay statements and click the download icon (arrow pointing down). Or, click into each individually and click the download icon. An example of how it might look:

When you click the download button, you will need to save these as a PDF to your computer. To save, you can do so by clicking “Save As” on the initial download or if they open on your computer you can click “File” and then “Save As.” Or, you can click the “Print” icon or “File” and then “Print” then you could change the Printer to “Save to PDF.” Example below:

Finally, login to your Simple Nexus application and upload these documents directly within your portal. Go to the “Documents” tab and upload the PDF.


Scanning Printed Pay stub:

To scan printed pay stubs, please view the how-to guide below that says “How do I scan documents within the mobile app?”


How do I scan documents within the mobile app?

Uploading required documentation for your mortgage application is necessary to ensure your loan can move forward. This process can be done in one of two ways:

  1. From the web dashboard
  2. From the mobile app

Both options are perfectly fine, but they have unique aspects to it worth mentioning. Uploading a document from a mobile device has you create the document file as you go through the process using our mobile scanner feature, whereas the Web Dashboard will require the documents already be scanned in and saved to the computer being used.

Using the Mobile App, uploading documents starts by selecting the ‘Add Document’ as shown below.

add document

From Add Document, select the option that is needed to make sure you get the document uploaded.

  • Take a Picture – Start the process of getting the document(s) to your
  • Send a File – Select a file on your phone if the document is already on the
  • Drafts & Sent – Resume sending a document that you’ve already started the process with

As we are starting the process, select the ‘Take Picture’ option. (nothing will be saved to your phone)

take picture

First you will need to name the document you are uploading. There is a list of options already you can select if you find the document name that you are uploading. If you don’t see the title of the document you are uploading, you are able to name it whatever you would like. Once the document name is intact, select ‘OK’ to continue.

click ok

A scan mode option will then be displayed. Most cases, ‘Recommended setting’ works just fine for all documents, but for color documents, such as licenses and IDs, we have a ‘Requested in Color’ option for that. Choose the scan type and click ‘OK.’

scan mode

A set of scanning instructions will be shown giving the user tips on how to properly scan the document. Your camera will then turn on letting you take the photo of the document. When you have the document fully lined up properly, select the middle button on the bottom option to take the scan.

scan crop

Once the scan is taken, there will be a cropping tool that will let you make any adjustments needed. Once the adjustments are made, select the ‘Crop’ option to continue. If you need to take a scan of the document again though, you are able to click ‘Back’ to retake the scan of the document.

scan crop back

Next will be a contrast adjustment filter to make sure the document is clearly legible. Once you can read it clearly, select ‘Done’ to finalize these edits.

adjust contrast

After completing the edits to the scan, there will be a review page where you give a final approval on the document. If the document looks great, you can click ‘Send’ to upload the document to your account profile. If the document has more than one page, you can instead click the ‘Add Page’ option to scan the next page, where you can repeat this process until you have the full document ready to upload.


Once you are done, select the ‘Send Securely’ button to upload the document. You will get a confirmation once the document has upload successfully, and you can then close out of the app, or you can instead just click the ‘OK’ button that would appear to go back to the home page of your app.

send securely

Final notes: Scanning your documents in via the app is secure. Also, the scanned documents are not saved on your phone like they would be if you take a picture and send them in via email.

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